Terms & Conditions

Last updated: 31 Oct 2026

These Terms & Conditions explain the terms on which you may use transformerpreneur.com and, where applicable, purchase, book, access, or receive services, digital content, resources, or other offerings from Transformerpreneur.

Please read them before purchasing or using a paid service.

1. Who we are

Transformerpreneur is operated by:

Transformerpreneur.com Ltd
Company number: 06870457
Registered in England and Wales
Registered office: Brechfa House, Brechfa, Carmarthen, SA32 7RA, United Kingdom

References in these Terms to Transformerpreneur, CONTINUUM, we, us, or our mean Transformerpreneur.com Ltd unless the context states otherwise.

You can contact us at:

richard@transformerpreneur.com

2. About these Terms

These Terms apply to:

  • your use of transformerpreneur.com;

  • Transformerpreneur and CONTINUUM services supplied by Transformerpreneur.com Ltd;

  • consultations, calls, workshops, projects, programmes, and other professional services;

  • digital resources, reports, documents, templates, tools, recordings, or other digital content we provide;

  • subscriptions, memberships, or continuing services where offered;

  • free resources and lead magnets; and

  • other products or services where we state that these Terms apply.

Some services have their own proposal, statement of work, booking information, order confirmation, service agreement, programme terms, or other specific terms.

Where specific terms have been expressly agreed for a particular service, those specific terms take priority over these general Terms to the extent that they conflict.

Nothing in these Terms limits any statutory rights that cannot lawfully be limited or excluded.

3. Business customers and consumers

Many Transformerpreneur and CONTINUUM services are intended for founders, consultants, practitioners, creatives, experts, organisations, and other people purchasing in connection with a business or professional activity.

If you enter into a contract wholly or mainly for purposes outside your trade, business, craft, or profession, you may be a consumer under UK law and have additional statutory rights.

Sections of these Terms that expressly apply only to business customers will not affect rights available to consumers.

If consumer-protection law gives you greater rights than these Terms, the law takes priority.

4. Information on this website

We aim to keep the website and information about our services accurate and useful.

However:

  • website content may change;

  • services may evolve;

  • availability may change;

  • examples and illustrations may be simplified;

  • prices, scope, timings, or features may change before a contract is formed; and

  • descriptions of developing services such as CONTINUUM may be updated as the service itself develops.

Nothing on the website constitutes a binding offer unless expressly stated.

A contract for a paid service normally arises only when we have accepted your booking or order, confirmed the engagement in writing, accepted payment where payment is required to confirm the contract, or otherwise clearly agreed to provide the service.

5. Specific proposals, orders, and service agreements

For bespoke or higher-value services, we may provide a proposal, quotation, statement of work, engagement document, email confirmation, or other written description of the service.

This may specify matters such as:

  • scope;

  • objectives;

  • deliverables;

  • assumptions;

  • client responsibilities;

  • price;

  • payment schedule;

  • timing;

  • meetings;

  • included support;

  • intellectual-property arrangements;

  • cancellation or termination arrangements; and

  • other service-specific conditions.

Those agreed service-specific terms form part of the contract.

If there is an inconsistency, the order of priority will normally be:

  1. a specifically signed or expressly accepted agreement;

  2. an accepted proposal, statement of work, or order confirmation;

  3. service-specific booking or purchase terms;

  4. these general Terms.

For consumers, mandatory statutory information and rights also apply regardless of this hierarchy.

6. Prices and payment

The price applicable to a service will be the price shown or agreed when the contract is made.

For business customers, prices are exclusive of VAT or other applicable taxes unless stated otherwise.

For consumers, any taxes or compulsory charges required by law will be included or clearly disclosed before the purchase is completed.

Payment may be collected through providers such as Stripe or another payment provider.

Payment terms may require:

  • payment in full before work begins;

  • a deposit followed by one or more balance payments;

  • instalments;

  • recurring payments; or

  • payment following invoice.

The applicable arrangement will be stated before or when the contract is formed.

You are responsible for providing accurate billing and payment information and for making payments when due.

Late payment by business customers

Where a business customer fails to pay an undisputed amount when due, we may:

  • pause work or access until payment is received;

  • recover reasonable costs associated with collecting overdue amounts; and

  • exercise any rights available under applicable late-payment legislation.

We will not apply late-payment provisions to consumers where doing so would be inconsistent with consumer law.

7. Bookings and appointments

Some services may be booked using third-party scheduling services such as Acuity Scheduling or another booking platform.

A booking is subject to:

  • availability;

  • any booking information shown at the time;

  • any service-specific cancellation or rescheduling terms;

  • receipt of required information; and

  • payment where payment is required to secure the booking.

If you need to cancel or reschedule, please use the available booking controls or contact us as soon as reasonably possible.

Where a particular service has specific cancellation, rescheduling, missed-appointment, deposit, or refund terms, those terms will be presented separately and will apply to that booking.

Nothing in a booking policy overrides statutory cancellation or refund rights available to a consumer.

8. Consumer cancellation rights

If you are a consumer purchasing online, by telephone, or otherwise at a distance, you may have a statutory right to cancel certain contracts.

Services

For many service contracts, the statutory cancellation period is 14 days from the day the contract is entered into.

If you ask us to begin providing the service during that cancellation period, we may ask for your express request or consent.

If you later cancel within the cancellation period after work has begun at your request, you may be required to pay a proportionate amount for services properly supplied before cancellation, where permitted by law.

If the service has been fully performed during the cancellation period following the legally required request, consent, or acknowledgement, the statutory cancellation right may end.

Digital content

Where digital content is supplied immediately rather than on a physical medium, we may ask for your express consent to begin supplying it during the cancellation period and your acknowledgement that, once supply begins, your statutory right to cancel may be lost.

Where the law requires such consent or acknowledgement and we have not obtained it correctly, your statutory rights remain unaffected.

Subscriptions and recurring services

Where we offer a consumer subscription, membership, automatically renewing service, or other recurring paid arrangement, we will provide the information, reminders, cancellation mechanisms, cooling-off rights, and other protections required by the law applicable when the contract is entered into.

You may therefore have rights in addition to those described in these general Terms.

Exceptions

Some contracts or circumstances are subject to different cancellation rules or exceptions.

Where statutory cancellation rights apply, those rights take precedence over any inconsistent provision in these Terms.

To exercise a statutory cancellation right, contact:

richard@transformerpreneur.com

and clearly tell us that you wish to cancel.

9. Refunds

Refund entitlement depends on:

  • the service purchased;

  • any specific refund or guarantee terms offered with that service;

  • how much of the service has already been supplied;

  • the reason for cancellation;

  • whether the purchaser is a consumer or business customer; and

  • applicable law.

Where we expressly offer a guarantee or refund period for a particular service, the terms of that guarantee will be stated with the relevant offer.

Nothing in these Terms removes a consumer's right to a refund, price reduction, repeat performance, or other remedy where required by law.

For business customers, refunds are not available merely because a customer changes their mind unless the specific service terms state otherwise.

10. Your responsibilities

To allow us to provide services effectively, you agree to:

  • provide information that is accurate to the best of your knowledge;

  • provide information, decisions, access, feedback, or materials reasonably required for the work;

  • respond within reasonable timescales where your response affects delivery;

  • ensure that you have the right to provide us with material, information, accounts, or access that you supply;

  • obtain appropriate permissions where information relates to other people;

  • use our services and outputs lawfully;

  • review material where your judgement, approval, or decision is required; and

  • tell us promptly if information on which our work depends changes materially.

We are not responsible for delay, reduced effectiveness, or additional work caused by incomplete, inaccurate, late, or unavailable information or access that you are responsible for providing.

11. Artificial intelligence and automation

Transformerpreneur and CONTINUUM may use artificial intelligence, machine learning, automation, APIs, software agents, and other technology in researching, preparing, organising, analysing, producing, or delivering work.

This may include services provided by organisations such as OpenAI and other AI or technology providers introduced as our systems develop.

AI-assisted work may include:

  • research;

  • summarisation;

  • analysis;

  • classification;

  • drafting;

  • document creation;

  • data processing;

  • workflow automation;

  • contextual preparation;

  • pattern identification; and

  • decision support.

AI-generated or AI-assisted material can contain errors, omissions, or unexpected results.

We therefore apply human judgement and review where materially appropriate, but we do not guarantee that every AI-assisted output will be free from error.

Unless expressly agreed otherwise, our services are intended to support human judgement and decision-making rather than replace it.

You remain responsible for decisions you make and actions you take using information, recommendations, analysis, or outputs supplied through our services.

Our Privacy Policy explains how personal information may be processed using AI and other technology.

12. Third-party platforms and technology

Our services may depend on or connect with third-party technology.

This can include services for:

  • websites and hosting;

  • cloud storage;

  • email;

  • scheduling;

  • payments;

  • databases;

  • project and knowledge management;

  • automation;

  • AI;

  • analytics;

  • communications;

  • document creation;

  • authentication; and

  • other software or infrastructure.

Examples may include Squarespace, Stripe, Acuity Scheduling, Make, Notion, Dropbox, Google Workspace, Google Drive, GetResponse, OpenAI, and other current or future providers.

The examples above are not a permanent or exhaustive supplier list.

We may add, replace, or remove technology providers as our systems develop.

We are not responsible for an independent third-party provider's:

  • service availability;

  • outage;

  • security incident;

  • pricing;

  • change of functionality;

  • account restriction;

  • discontinued feature;

  • data-processing decision;

  • contractual terms; or

  • other matter outside our reasonable control.

Where a third-party service is material to a service we provide, we will take reasonable steps to work around problems where practicable.

We do not guarantee uninterrupted availability of any external technology platform.

13. Experimental and developing technology

Some Transformerpreneur or CONTINUUM services may involve emerging, developing, or rapidly changing technology.

Where relevant, this can mean that:

  • technical capabilities may change;

  • providers may change;

  • integrations may require adjustment;

  • workflows may be improved or replaced;

  • model behaviour may change;

  • features may become unavailable;

  • outputs may vary; and

  • an implementation originally envisaged may need to be adapted.

We will use reasonable care and skill in providing an agreed service, but a description of a technical approach does not guarantee that a particular third-party product, model, integration, or feature will remain available indefinitely.

Where a material change affects an agreed deliverable, we will discuss an appropriate alternative with you.

14. No guarantee of commercial results

We may provide research, analysis, systems, strategy, implementation support, creative work, automation, AI-assisted services, or other business support.

Business outcomes depend on many factors outside our control.

Unless expressly agreed in writing, we do not guarantee:

  • revenue;

  • profit;

  • sales;

  • leads;

  • conversions;

  • investment;

  • audience growth;

  • search ranking;

  • advertising performance;

  • business valuation;

  • productivity savings;

  • specific financial returns; or

  • any other particular commercial result.

Examples, case studies, projections, forecasts, scenarios, or illustrations are not guarantees that you will achieve the same outcome.

15. Professional and regulated advice

Unless expressly stated in a separate engagement agreement, our services do not constitute regulated:

  • financial advice;

  • investment advice;

  • legal advice;

  • tax advice;

  • accounting advice;

  • medical advice; or

  • other regulated professional advice.

Where a decision requires specialist regulated advice, you are responsible for obtaining advice from an appropriately qualified professional.

Nothing in this section limits responsibility for professional services that we have expressly contracted and are legally permitted to provide.

16. Intellectual property

Our existing material

Unless expressly agreed otherwise, all intellectual-property rights in our pre-existing:

  • methods;

  • systems;

  • frameworks;

  • processes;

  • software;

  • prompts;

  • templates;

  • know-how;

  • documentation;

  • designs;

  • models;

  • reusable components; and

  • other background material

remain owned by us or our licensors.

Work created for you

The intellectual-property position for bespoke client work may be stated in the applicable proposal or service agreement.

Unless different terms are expressly agreed, payment for bespoke work gives you a non-exclusive, non-transferable licence to use the final supplied deliverables for the internal business or professional purposes for which they were provided.

It does not automatically transfer ownership of our underlying methods, frameworks, reusable systems, prompts, tooling, know-how, or background intellectual property.

Your material

You retain ownership of intellectual property in material you provide to us.

You grant us permission to use that material to the extent reasonably necessary to provide the agreed service.

You must have the rights and permissions required to provide that material to us.

Public website content

Website content may not be copied, reproduced, republished, sold, distributed, or exploited commercially without our permission, except where permitted by law.

Reasonable quotation and linking are permitted where legally allowed and appropriately attributed.

17. Confidentiality

Where you provide confidential business information to us in connection with a service, we will take reasonable steps to keep it confidential and use it for the purpose for which it was supplied.

Confidentiality obligations do not apply to information that:

  • is already lawfully public;

  • was already lawfully known to us without an obligation of confidentiality;

  • is independently developed without use of the confidential information;

  • is lawfully obtained from another source without confidentiality restrictions; or

  • must be disclosed by law, regulation, court order, or competent authority.

Where a specific confidentiality or non-disclosure agreement has been entered into, that agreement takes priority where it provides different terms.

Our Privacy Policy separately governs personal information.

18. Portfolio, examples, and testimonials

We will not treat confidential client material as automatically available for public marketing use.

Where we wish to identify you, your business, your work, a testimonial, or identifiable results publicly, we will obtain any permission reasonably required before doing so.

We may use fully anonymised or aggregated learning from our work to improve our methods, systems, and services where doing so does not reveal confidential or personal information.

19. Availability and interruption

We may need to suspend or change access to a website, service, resource, system, or digital product for:

  • maintenance;

  • security;

  • technical repair;

  • platform changes;

  • legal or regulatory reasons;

  • provider changes;

  • emergencies; or

  • circumstances outside our reasonable control.

We will try to minimise material disruption where reasonably practicable.

We do not promise that the website or every digital service will be available continuously or without interruption.

20. Acceptable use

You must not use our website, services, systems, or materials:

  • unlawfully;

  • fraudulently;

  • to harm or harass others;

  • to compromise security;

  • to introduce malware or malicious code;

  • to attempt unauthorised access;

  • to scrape or extract material at unreasonable scale;

  • to circumvent technical restrictions;

  • to infringe intellectual-property or privacy rights;

  • to impersonate another person without authority; or

  • in a way that materially interferes with the operation of our services or systems.

We may restrict or suspend access where reasonably necessary to protect our systems, other users, our rights, or third parties.

21. Suspension and termination

We may suspend or terminate a service where:

  • payment is materially overdue;

  • you materially breach the contract;

  • continuing would be unlawful;

  • continuing would create a material security, safety, or ethical risk;

  • required cooperation or access is repeatedly unavailable;

  • a necessary third-party service becomes unavailable and no reasonable alternative exists; or

  • another termination right applies under the relevant service-specific terms.

Where reasonably practicable, we will give you an opportunity to remedy a breach before termination.

You may terminate a continuing service in accordance with its specific terms and any rights provided by law.

Termination does not affect rights, obligations, or amounts that arose before termination.

Provisions that are intended by their nature to continue, including confidentiality, intellectual property, accrued payment obligations, and liability provisions, continue after termination.

22. Our responsibility to consumers

If you are a consumer, we are responsible for losses you suffer that are a foreseeable result of our breach of contract or our failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was made.

Nothing in these Terms excludes or restricts liability where it would be unlawful to do so.

Your statutory consumer rights are not excluded by these Terms.

23. Our responsibility to business customers

This section applies where you contract with us in the course of a trade, business, craft, or profession.

Nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation; or

  • any other liability that cannot lawfully be excluded or limited.

Subject to those exceptions, we will not be liable to a business customer for:

  • loss of profit;

  • loss of revenue;

  • loss of business;

  • loss of anticipated savings;

  • loss of opportunity;

  • loss of goodwill;

  • indirect loss; or

  • consequential loss,

except where a specific service agreement expressly provides otherwise.

Unless different liability terms are expressly agreed for a particular engagement, our total aggregate liability arising from or relating to a particular service will not exceed the total fees paid or payable to us for that service during the 12 months preceding the event giving rise to the claim, or, where the service has existed for less than 12 months, the total fees paid or payable for that service.

This limitation does not apply where the law does not permit liability to be limited.

24. Events outside our reasonable control

We are not responsible for delay or failure caused by circumstances outside our reasonable control.

These may include:

  • internet or telecommunications failures;

  • widespread technology or cloud-service outages;

  • cyber incidents not caused by our failure to use reasonable care;

  • failure of third-party infrastructure;

  • power failure;

  • natural disaster;

  • fire;

  • flood;

  • epidemic or pandemic;

  • industrial dispute;

  • governmental action;

  • war;

  • civil disturbance; or

  • other comparable events.

Where such an event materially affects an ongoing service, we will take reasonable steps to minimise its impact and resume or adapt delivery where practicable.

25. Privacy and data protection

Our collection and use of personal information is governed by our Privacy Policy:

https://www.transformerpreneur.com/privacy

The Privacy Policy forms an important part of how we operate our services but is not intended to remove or reduce any rights you have under data-protection law.

26. Third-party links

Our website and services may contain links to third-party websites, services, software, content, or resources.

A link does not mean that we endorse or control the third party.

We are not responsible for third-party content, availability, security, terms, or privacy practices.

You should review the applicable third-party terms before using those services where appropriate.

27. Complaints and resolving problems

If something has gone wrong, please contact us so that we can try to resolve it.

Contact:

richard@transformerpreneur.com

Please include enough information for us to identify the relevant service and understand the issue.

Nothing in this section prevents a consumer from exercising statutory rights, using an applicable dispute-resolution procedure, or bringing a claim where entitled to do so.

Data-protection complaints are handled in accordance with our Privacy Policy.

28. Changes to services and these Terms

We may update these Terms as our business, services, technology, or legal obligations change.

Changes to these general website Terms will be published on this page with an updated revision date.

For an existing paid contract, we will not normally make a material retrospective change to the agreed commercial terms merely by changing this webpage.

Any variation to an existing contract will be handled in accordance with:

  • the contract itself;

  • applicable law; and

  • any agreement required between us and you.

For continuing or subscription services, we may make prospective changes where the applicable contract allows us to do so and where the change is fair and lawful.

Where the law requires advance notice, consent, a cancellation right, or another protection, we will provide it.

29. Transferring rights and obligations

You may not transfer your contractual rights or obligations to another person or organisation without our written agreement, unless the law gives you the right to do so.

We may transfer our rights or obligations as part of a legitimate business restructuring, sale, transfer, or reorganisation, provided this does not reduce any rights that cannot lawfully be reduced.

30. If part of these Terms is invalid

If a court or competent authority finds that part of these Terms is unlawful, invalid, or unenforceable, the remaining provisions will continue to apply.

The affected provision will be treated as modified only to the minimum extent necessary to make it lawful and enforceable where legally possible.

31. No waiver

If we delay exercising a right under these Terms, that does not mean we have waived that right.

A waiver on one occasion does not automatically apply on another occasion.

32. Rights of other people

Unless expressly stated otherwise, a person who is not a party to the contract does not have a right to enforce these Terms.

33. Governing law and jurisdiction

These Terms and any contract to which they apply are governed by the laws of England and Wales, unless mandatory law requires otherwise.

If you are a business customer, the courts of England and Wales will have exclusive jurisdiction over disputes arising from or relating to the contract, unless we expressly agree otherwise.

If you are a consumer living elsewhere in the United Kingdom or another jurisdiction whose mandatory consumer law gives you the right to bring proceedings in your local courts or rely on local consumer protections, these Terms do not remove those rights.

34. Contact

For questions about these Terms or a Transformerpreneur or CONTINUUM service, contact:

Transformerpreneur.com Ltd
Brechfa House
Brechfa
Carmarthen
SA32 7RA
United Kingdom

richard@transformerpreneur.com

Company number: 06870457